Appointments:

• If you have a cough, cold, or, sore throat, fever or other flu-like symptoms please do not book your appointment online (or present to reception). Instead, kindly call the Practice as we may be able to offer you a Telehealth appointment. Please note that a Telehealth appointment NOT INITIATED by the doctor will be privately billed.
• Masks are required if you have respiratory symptoms
• Only one accompanying person (if necessary) will be allowed in a consult

Consultation is by appointment:
Appointments can be booked by calling the Practice on (08) 9457 4895 or by booking online. Please ensure you enter your details correctly (as per your Medicare Card) to match with the Practice appointment book.

Appointment times:
Doctors endeavour to see patients on time every time, but can sometimes run a bit late, dependent on the complexity of the patient that is being seen. Our reception staff will let you know if the doctor is running late.

Booking a long appointment is important for complex health matters, health assessments, counselling, workers compensation, drivers’ license or insurance medicals. If you require a long appointment, please let reception staff know when booking your appointment.

• If for any reason you are unable to keep an appointment and wish to cancel or are running late, kindly give us a call
• If there will be more than one person seeing the doctor, kindly inform reception when making the appointment
• New patients, please arrive with your Medicare card in hand, 15 minutes prior to your appointment time to complete the patient registration form

Changes to Billing Arrangements:
Due to the challenges of business sustainability impacting General Practice and the increasing cost of providing services, some arrangements regarding billing were reviewed - read about our billing changes here.

Be Prepared for your Appointment:

Here are a few tips to get the most out of a visit to your doctor:

• Think about, and write down, the questions you want to ask before your visit
• Consider the need for a longer consultation
• Consider taking a family member or friend with you as another set of ears
• Ask your doctor or health professional to explain any information that you did not understand
• Feel free to ask questions, especially about the benefits, side effects and costs of treatments
• Tell your doctor or health professional if you need time to think or to discuss something with family members
• Write down any important information or instructions that you are given